For events at Solihull Arts Complex tickets can be sold through the venue’s Box Office. The Box Office is also the Tourist Information Centre for Solihull.
All tickets for events at Solihull Arts Complex must be produced by the venue’s Box Office system, hirers cannot supply their own tickets. There is a ticketing administration charge of £25.00 plus vat per performance (charges apply from 1st Jan 2012). This includes
- Supply of tickets
- sales from our box office. Please note customers who purchase tickets by phone will be subject to a £1.50 transaction charge
- inclusion of your event on the Arts Complex website
- An on line ticketing facility. Please note customers who purchase tickets on line will be subject to a £1.50 transaction charge
Please note credit card commission charges will be passed on to hirer
Box Office Opening Hours
Monday to Friday 10am – 5pm
Saturday 9am – 5pm
When there is an evening performance in the venue and tickets are on sale through the Box Office the venue will re open 6pm – 7.45pm. It will also open on Sundays prior to performance start.
Refunding tickets for cancelled shows
Where tickets have been sold through our Booking Office on behalf of a hirer, and the show is subsequently cancelled, the hirer shall bear the cost of refunding ticketholders via the Box Office standard refund procedures. This charge is currently £2+ VAT per seat sold. In addition to any credit card charges incurred in the sale/refund. A Box Office Sales Report will be provided at the time of cancellation to verify the sales position at that time. Hirers who have registered with the Booking Office as an 'Agent' and received Agency tickets are responsible for those refunds back to purchasers at their own cost and arrangements.
Access for customers
The venue is fully accessible both backstage and front of house and every effort is made to ensure we are accessible to all. Please note free carer seats are offered to those attending in a wheelchair and we welcome advance discussion of performer's or customer's needs relating to access to the venue. The free carer seat will be offered for all promotions at Solihull Arts Complex.
If the hirer sells any of their tickets and the customer has specific access requirements (e.g. requires wheelchair space) the Box Office must be informed to ensure the customer’s needs are catered for when they attend the event.
Contact the Box Office on 0121 704 6962 or firstname.lastname@example.org