| Booking cancelled within three months prior to date of event | Hirer is liable for entire hire fee but no equipment charges. (Specially ordered/printed items will require full payment where non-returnable). |
| Booking cancelled between three months and six months prior to date of event. | Hirer is liable for 50% of entire hire fee but no equipment charges. (Specially ordered/printed items will require full payment where non-returnable). |
| Booking cancelled between six to twelve months prior to date of event. | Hirer will lose deposit paid but incur no further costs. (Specially ordered/printed items will still require full payment where non-returnable). |
| Booking cancelled over twelve months prior to date of event | Deposit may be refunded upon request without penalty or transferred to alternative, new, or existing booking. Deposits can be transferred only once, second cancellations incur loss of full deposit. |
